FAQ

Depending on the country, there are different additional costs for packaging, postage, postage, etc.
You can find an overview of these costs here . We pass on these costs in the form of a flat shipping fee. You can see the amount of the shipping fee for the respective products when ordering.

Any import costs into non - EU countries such as customs, import sales tax or fees that may be incurred in third countries are to be borne by the buyer. If these costs are not paid by the buyer, the goods may therefore be returned. In this case, no reimbursement can be made.

Delivery takes place after payment on the next or the next working day. If the product has to be ordered first, this order order will be carried out on the next or the next working day. For details on exceptions, please refer to the respective product pages.
The specified delivery time cannot be guaranteed before or shortly after special occasions or public holidays. Delays in delivery without setting a grace period do not entitle to refuse acceptance.

Fortunately, packages are very rarely lost. Every package has a tracking number. If the parcel does not arrive, an inquiry can be made at the post office. In this case, please contact us so that we can commission one. If, contrary to expectations, the investigation does not lead to any result and the package has actually been lost, the order will be resent. In this case, we ask for your patience, as this process may take a little longer.

Yes - we ship worldwide. You can find an overview of the shipping costs here . In the case of orders outside the EU, import costs may apply. Any import costs in non - EU countries such as customs, import sales tax or fees that may arise in third countries are to be borne by the buyer.

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